We stayed at Riu Palace Las Americas. There are 3 Riu hotels in Cancun: Riu Caribe, Riu Cancun, Riu Palace Las Americas (RPLA). RPLA is the newest of the three.
1. Room
At check-in, we were upgraded to an ocean-view room on the third floor, which gave us a great view of the ocean and pools. The room was very clean and spacious. However, the bathtub was kind of small and we could use more light in the bathtub area. Not having a fan in the bathroom was always a problem after shower. There was a safety box in the closet where we kept valuables. Airconditioner worked well. It was nice to have a laundry hanger in the balcony.
2. Food
There are 5 or so restaurants inside the hotel, but when we were there, not all of them were open everyday. Don Roberto was the only one open for all three meals and snacks throughout the day. First night, we had dinner at Sakura, a Japanese restaurant. We didn't have a reservation. However, we decided to be TAPO and just went to the restaurant and asked to be seated. Fortunately, not all tables were taken and our TAPO-attitude worked! Service was great, but food was rather Chinese style than authentic Japanese style. For the second day, we made a reservation for Krystal, the famous French restaurant. As we have heard so much, the food was awesome! Third night, out of lack of options, we tried the Brazilian steak place. Since we had heard a lot about how awful the food is, we had some light dinner at Don Roberto beforehand. Food at the Brazilian steak place was nothing but disappointing. Fourth day, Krystal was open again for dinner and we lined up at the front desk at 8 in the morning to make a reservation for that place. Again, the food was gorgeous!
One afternoon, we ordered a room service for snacks. It was delivered in a swift manner and food was delicious.
Alcohol and non-alcohol drinks were provided all day in the lobby and pool area. Snacks were available throughout the day.
3. Beaches and Pools
As we had heard, RPLA's beaches were not as good as Riu Cancun's. Since neither of us are beach-person, it didn't matter at all. However, twice when we went down to the beach, we went to Riu Cancun's side.
RPLA has two pools. One is quiet with no swim-up bars. However, that pool did not have any shade until later in the day. The other pool can be pretty noisy and lewd with loud music, volleyball games, ping pong games, and drunken people. There are two swim-up bars in the second pool and it gets some shade throughout the day.
4. Staff
All the waiters and waitresses at restaurants were very nice and professional. Even though all tips and gratuities were included in our vacation package, we tipped at dinners and also for housekeeping ladies.
Front desk staff were knowledgeable and helpful. However, a few times when we called to ask for more bottled water and mineral water, there was quite a bit of delay.
For Part I, click HERE
For Part III, click HERE
TAPO
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